Lockabl® | The UK’s Lockable Pouch for Phones & Smart Devices

Last updated: 22 August 2026

Lockabl® operates this website and store, including all related information, content, features, tools, products and services (together, the "Services"). The Services are provided by Lockabl Ltd, a company incorporated and registered in England and Wales whose registered office is at 66 Paul Street, London, EC2A 4NA ("Lockabl", "we", "us" or "our").

These Terms of Service (the "Terms") govern your access to and use of the Services, and any purchase or rental of our products. Please read them carefully. By accessing or using the Services, or by placing an order with us, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use the Services.

Our Privacy Policy explains how we collect, use and disclose your personal information. If there is a conflict between these Terms and our Privacy Policy, the Privacy Policy controls in respect of the collection, processing and disclosure of personal information.

1. About us and how to contact us


Company	Lockabl Ltd
Registered office	66 Paul Street, London, EC2A 4NA, United Kingdom
Registered in	England and Wales
Company number	15891952
VAT number	GB488097141
Email	hello@lockabl.uk
Website	https://lockabl.uk

Lockabl® is a registered trademark of Lockabl Ltd, Trademark No. UK00004162062.

You can contact us at any time by emailing hello@lockabl.uk. We respond the same day to emails received before 3pm on a Business Day. Where these Terms require notice in writing, email to that address is sufficient.

2. Definitions

Business Day — a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

Consumer — an individual acting wholly or mainly outside the purposes of their trade, business, craft or profession.

Equipment — Lockabl Pouches, Unlockers, crates and any other items of secure device storage equipment supplied by us on rental.

Order — your order for Products or a Rental, accepted by us in accordance with Clause 4.

Products — the goods we offer for outright purchase through the Services, including Lockabl Pouches and Unlockers.

Quote — a written quotation issued by us and identified by a Quote Reference.

Rental — the hire of Equipment by you from us for a Rental Period.

Rental Agreement — an Equipment Rental Agreement entered into between us and you, incorporating Special Conditions.

Rental Period — the period commencing on the Delivery Date and ending on the Return Date stated in the Quote or Rental Agreement.

VAT — value added tax chargeable under the Value Added Tax Act 1994.

3. Who these Terms apply to

The Services are aimed primarily at business customers — event organisers, production companies, venues, schools, agencies and corporate clients. However, the Services are available to individuals, and we recognise that some of our customers are Consumers.

Where a clause in these Terms applies only to business customers, or only to Consumers, this is stated expressly. If you are a Consumer, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where any provision of these Terms would limit or exclude those statutory rights, that provision does not apply to you.

You may use the Services only if you are able to form a legally binding contract with us. If you are ordering on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms, and "you" means that organisation.

4. Orders, quotes and formation of contract

4.1 Quotes

Most rental and volume purchase enquiries begin with a quote request. We will issue a written Quote setting out the Products or Equipment, quantities, unit prices, delivery charges, VAT and any applicable discount, together with a Quote Reference. Unless stated otherwise on its face, a Quote is valid for 14 days from its date and is subject to availability at the time you accept it.

A Quote is an invitation to proceed, not an offer capable of immediate acceptance, and does not reserve stock. Stock is allocated only once your Order is confirmed and, where payment in advance is required, once payment has been received.

4.2 Placing an Order

You may place an Order by completing checkout on our website, by accepting a Quote in writing, or by paying against a payment link or invoice we issue. Submitting an Order is an offer by you to buy or hire from us on these Terms.

4.3 Acceptance

Your Order is accepted, and a contract comes into existence between us, only when we send you an order confirmation or dispatch notice, or (for rentals governed by a Rental Agreement) when that agreement is signed by both parties. If we cannot accept your Order — for example because the Products are unavailable, because we cannot meet a requested delivery date, or because of an error in the price or description — we will tell you and will not charge you.

4.4 Errors

We take care over pricing and product information, but errors occur. If we discover an error in the price or description of anything you have ordered before we accept your Order, we will contact you to confirm whether you wish to proceed at the corrected price. If we discover the error after acceptance, and the error is obvious and unmistakable such that you could reasonably have recognised it as an error, we may cancel the Order, refund any sums paid and treat the contract as at an end.

4.5 Order changes

Requests to change an Order after acceptance (including quantities, dates or delivery address) must be made in writing and are subject to our written agreement. If a change is agreed we will confirm any resulting change to price, dates or other terms before it takes effect.

5. Products and Equipment

5.1 Description

We manufacture and supply tamper-proof locking phone pouches and the Lockabl Unlocker, a magnetic release tool. Product images, colours and dimensions on the Services are for illustration only and minor variations may occur. Where a Product is described as compatible with major smartphone sizes, that description is given in good faith based on devices current at the time; we do not warrant compatibility with every device, case or accessory.

5.2 Intended use

Our Products are designed to create device-free environments at events, productions, performances and in educational settings. They are secure storage aids, not security devices. They are not designed to be, and must not be relied upon as, a means of preventing theft, ensuring compliance with any legal obligation, or restricting access to a device in circumstances where such restriction is safety-critical.

5.3 Access to devices in an emergency

You are responsible for the arrangements you put in place at your event, including ensuring that a sufficient number of Unlockers and trained personnel are available at all times so that any attendee can regain access to their device promptly, and immediately in an emergency. You are responsible for informing attendees how the pouches work and how to obtain release.

5.4 Magnet safety

The Lockabl Unlocker contains a high-strength neodymium magnet. You must keep Unlockers away from implanted medical devices such as pacemakers and defibrillators, away from magnetic-stripe cards, hard drives and other magnetically sensitive media, and out of reach of children. You are responsible for communicating these precautions to anyone who will handle an Unlocker at your event. Unlockers may be subject to restrictions on carriage by air or other transport; you are responsible for compliance if you transport them.

5.5 Attendees and third parties

Where you use our Products in relation to attendees, guests, pupils, staff or other third parties, the relationship with those persons is yours, not ours. You are responsible for obtaining any consents, giving any notices, and complying with any legal obligations (including in relation to data protection, health and safety, accessibility and, in a school setting, safeguarding and parental communication) that arise from your use of the Products. You will indemnify us against claims brought by such third parties to the extent they arise from your failure to do so.

6. Purchases

6.1 Title and risk

Title to purchased Products passes to you on the later of delivery and receipt by us of payment in full. Risk passes to you on delivery.

6.2 Delivery

We will deliver to the address stated in your Order. Delivery estimates are estimates only and are not guaranteed unless we have expressly agreed a guaranteed date in writing. If delivery is delayed by an event outside our control, we will tell you as soon as possible and take reasonable steps to minimise the delay.

6.3 Inspection

You must inspect Products on delivery and notify us of any shortage, damage or defect apparent on inspection within 5 Business Days of delivery (or, if you are a Consumer, within a reasonable time). We may ask for photographs and for the affected items to be returned.

6.4 Warranty

We warrant that on delivery Products will conform in all material respects to their description and be free from material defects in materials and workmanship for 12 months from delivery. This warranty does not cover fair wear and tear, wilful damage, misuse, abnormal storage or working conditions, failure to follow our instructions, or modification or repair carried out without our written consent. If a Product does not conform, we will at our option repair it, replace it, or refund the price paid for it.

6.5 Returns — business customers

Returns of correctly supplied Products are at our discretion. Where we agree to a return, Products must be unused, in their original packaging, and returned within 14 days of our agreement; a handling charge may apply and outbound delivery charges are not refundable.

6.6 Returns — Consumers

If you are a Consumer buying online or by phone, you have a right to cancel your purchase within 14 days of the day you (or someone you nominate) receive the Products, without giving a reason. To cancel, tell us clearly in writing at hello@lockabl.uk before that period expires. You must then return the Products to us within 14 days of telling us. You bear the direct cost of returning the Products unless they are faulty or misdescribed. We will refund the price you paid, including standard outbound delivery, within 14 days of receiving the Products back or of your evidence of return, whichever is earlier. We may reduce the refund to reflect any reduction in value caused by your handling the Products beyond what is necessary to inspect them. This right to cancel does not apply to Products made to your specification or clearly personalised, including branded or custom-printed pouches.

Nothing in this Clause 6 affects a Consumer's rights under the Consumer Rights Act 2015 in respect of goods that are not of satisfactory quality, fit for purpose or as described.

7. Rentals

7.1 Relationship with the Rental Agreement

Where you hire Equipment from us, we may ask you to enter into a separate Equipment Rental Agreement setting out Special Conditions for that hire. Where a signed Rental Agreement is in place, it constitutes the entire agreement for that hire and takes precedence over this Clause 7 and over these Terms in the event of any conflict. This Clause 7 sets out the terms that apply to a Rental where no separate Rental Agreement has been signed.

7.2 Ownership

Equipment on rental remains at all times the property of Lockabl Ltd. You acquire no right, title or interest in it other than the right to possess and use it during the Rental Period in accordance with these Terms. You must not sell, charge, sub-let, part with possession of, or purport to deal with the Equipment, and must not remove, obscure or alter any barcode, label or marking on it.

7.3 Minimum period

Rentals are subject to a minimum rental period of 4 days.

7.4 Delivery, collection and risk

We will arrange delivery of the Equipment for the Delivery Date and collection on the Return Date. You must ensure that personnel are available to receive and to hand back the Equipment at the agreed times and location. All Equipment must be returned in our reusable crates. Return shipping is included in the rental charge unless stated otherwise in the Quote. Risk in the Equipment passes to you on delivery and reverts to us on collection.

7.5 Inspection on delivery

You must inspect the Equipment on delivery and notify us by email within 24 hours of any defect, damage, shortage or missing item. Equipment not notified within that period is deemed to have been delivered in good condition and complete.

7.6 Your responsibilities during the Rental Period

You must:

use the Equipment properly and only for its intended purpose, and only at the location or event specified in the Quote or Rental Agreement;
keep the Equipment in secure storage when it is not in use;
take all reasonable precautions to prevent loss, theft or damage;
not modify, repair, mark or attempt to defeat the locking mechanism of any Equipment without our prior written consent;
report any loss, theft, defect or damage to us by email as soon as you become aware of it; and
return all Equipment in the same condition as received, subject to fair wear and tear, and in the correct crates.

7.7 Loss and damage

You are responsible for the safe custody of the Equipment throughout the Rental Period. You are liable for the full replacement cost of any Equipment that is lost, stolen or damaged beyond fair wear and tear. Replacement charges are those set out in the Quote or Rental Agreement; where none are stated, they will not exceed the then-current purchase prices listed on our website. Where an item can economically be repaired, you will pay the reasonable cost of repair, which will not exceed the replacement charge. We will discuss any assessment with you before invoicing. Invoices for loss or damage are payable within 30 days of the invoice date.

7.8 Late return

Time is of the essence for the Return Date. If Equipment is not made available for collection on the Return Date, we may charge additional rental on a pro-rata daily basis until it is returned, and you will be liable for any additional collection costs and for any loss we suffer as a result of being unable to supply that Equipment to another customer.

7.9 Extensions

You may request an extension of the Rental Period by giving us at least 24 hours' written notice before the original Return Date. We are not obliged to agree. If we do agree, we will issue an updated quotation showing pro-rata daily charges, which must be paid in full before the extension takes effect.

7.10 Early return

Early return requires our written acceptance. Where accepted, a pro-rata partial refund may be given, subject always to the minimum rental period in Clause 7.3.

8. Prices and payment

8.1 Prices

Prices are those shown on the Services or in the applicable Quote at the time your Order is accepted. Unless stated otherwise, prices are exclusive of VAT and of delivery charges, which will be shown separately. VAT is charged at the prevailing rate. Where prices are displayed inclusive of VAT for Consumers, this will be indicated.

8.2 Payment

We accept payment by major credit or debit card and by BACS bank transfer. Card payments — whether made through a payment link issued against your quote, through checkout on our website, or against a Stripe invoice — are processed by Stripe, our payment provider. Card details are collected directly by Stripe and we do not see or store full card numbers.

Rental Orders and Orders above any threshold stated in the Quote are payable in advance of order processing unless we have agreed credit terms with you in writing. A payment link or invoice we issue is valid for the period stated on it; where it expires before payment, we will issue a replacement, and prices and availability are subject to re-confirmation at that point.

Your use of Stripe to make a payment is also subject to Stripe's own terms and privacy policy. If a payment fails, is reversed, or is charged back, we may treat the Order as unpaid and withhold or recall dispatch, and Clause 8.4 applies to any resulting overdue amount.

8.3 Additional charges

Invoices for additional charges — including rental extensions, late return charges, replacement or repair costs, and re-delivery costs arising from a failed delivery or collection attributable to you — are payable within 30 days of the invoice date.

8.4 Late payment

If you fail to make a payment when due, we may charge interest on the overdue amount, accruing daily from the due date until payment is made in full.

For business customers, we reserve our right to statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Statutory interest runs at 8% above the Bank of England base rate in force on the 31 December or 30 June immediately preceding the date the debt became late, together with the fixed sum compensation provided by that Act (currently £40, £70 or £100 depending on the size of the debt).

For Consumers, interest is charged at 4% per annum above the Bank of England base rate.

We may also suspend further supply and withhold dispatch or collection while any sum is overdue.

8.5 No set-off

Business customers must pay all amounts due in full without any set-off, counterclaim, deduction or withholding, except as required by law.

8.6 Best Price Guarantee

If, before you place your Order, you provide us with a genuine written quotation from another supplier for a like-for-like specification, quantity and delivery timeframe that is cheaper than ours, we will match that price and reduce it by a further 10%. The guarantee applies to quotations from UK-established suppliers for identical or directly equivalent products and service levels, is verified by us at our reasonable discretion, cannot be combined with other discounts or promotions, cannot be applied retrospectively to an accepted Order, and excludes clearance, auction, membership-only, error and time-limited flash pricing.

9. Cancellation

9.1 Cancellation by you before dispatch

You may cancel an Order by written notice at any time before the Products or Equipment are dispatched, and we will refund sums paid in full within 10 Business Days. Refunds are made to the original payment method — a card refund is returned to the card used, and a BACS payment is returned to the account it came from. We cannot refund to a different card or account.

9.2 Cancellation after dispatch

No refund is available once Products or Equipment have been dispatched, except: (a) where you are a Consumer exercising the cancellation right in Clause 6.6; (b) where the Products or Equipment are faulty or misdescribed; or (c) as expressly agreed by us in writing. Partial refunds for early return of rented Equipment are dealt with under Clause 7.10.

9.3 Cancellation by us

We may cancel an Order before dispatch, and will refund any sums paid, if the Products or Equipment become unavailable, if we identify a pricing or description error under Clause 4.4, if we reasonably suspect fraudulent or unauthorised use, or if we are unable to verify the information you have provided.

10. Termination

We may terminate a contract with you immediately by written notice if you:

fail to pay any sum due and that failure continues for 4 days after written notice requiring payment;
commit a material breach of these Terms and fail to remedy it within 7 days of written notice;
become insolvent, enter administration or liquidation, have a receiver or administrator appointed, or cease or threaten to cease trading; or
fail to take delivery of Products or Equipment.

You may terminate immediately by written notice if we fail to deliver on the agreed Delivery Date for reasons other than a Force Majeure Event or an act or omission on your part.

On termination, all sums outstanding become immediately due and payable, and you must make all Equipment available for immediate collection or, at our option, return it to us at your cost.

11. Events outside our control

Neither party is liable for any failure or delay in performing its obligations to the extent caused by any circumstance not within its reasonable control (a "Force Majeure Event"), including acts of God, fire, flood, severe weather, epidemic or pandemic, war, terrorism, civil disorder, strike or industrial action, failure of utilities or transport networks, and acts or restrictions of government.

The affected party must notify the other as soon as reasonably practicable. If a Force Majeure Event prevents performance in relation to an event or Rental for more than 4 days, the unaffected party may terminate the affected contract by giving 2 days' written notice.

12. Your use of the website

You may use the Services only for lawful purposes. You must not:

use the Services in any way that breaches applicable law, or for any fraudulent or harmful purpose;
attempt to gain unauthorised access to the Services, our systems, or any account other than your own;
introduce any virus, malware or other harmful code;
scrape, harvest or systematically extract content or data from the Services, or use the Services to build a competing product, price list or dataset;
reverse engineer, copy or attempt to replicate our Products, or use the Services to facilitate the manufacture of competing products; or
misrepresent your identity or your authority to act for another person or organisation.

We may suspend or withdraw your access to the Services, or close any account, if you breach this Clause 12.

12.1 Accounts

If you create an account, you are responsible for keeping your credentials confidential and for all activity under your account. Do not share your username, password or other access details with anyone else. Tell us promptly at hello@lockabl.uk if you believe your account has been compromised.

12.2 Availability

We aim to make the Services available at all times but do not guarantee uninterrupted availability. We may suspend, withdraw or restrict all or part of the Services for business or operational reasons, and will give reasonable notice where practicable.

12.3 Reviews and submissions

If you submit a review, comment, image or other content to the Services, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with the Services and our marketing. You confirm that the content is your own or that you have the right to submit it, and that it is not unlawful, misleading or infringing. We may remove submitted content at our discretion.

13. Intellectual property

All intellectual property rights in the Services, in our Products and their design, and in our brand, content, photography, text and software are owned by or licensed to Lockabl Ltd. Lockabl® is a registered trademark of Lockabl Ltd, Trademark No. UK00004162062.

You are granted a limited, revocable, non-transferable licence to access and use the Services for your own internal business or personal purposes. Nothing in these Terms transfers any intellectual property right to you. You must not use our name, logo or trademarks without our prior written consent, except that a customer may state factually that it has used Lockabl products.

Where we agree to apply your branding to Products, you grant us a licence to use your trademarks and artwork for that purpose, and you confirm you have the right to grant it. You will indemnify us against any claim that our use of artwork or branding supplied by you infringes a third party's rights.

14. Confidentiality

Each party will keep confidential all non-public information disclosed by the other in connection with a contract, including pricing, event details and operational plans, and will use it only for the purposes of performing that contract. This obligation does not apply to information that is or becomes public through no breach of this clause, that was already lawfully known to the receiving party, or that is required to be disclosed by law or a regulator. This clause survives termination for 3 years.

We understand that many of our clients use our Products precisely because confidentiality matters. We will not disclose the identity of a client, or details of an event, without that client's consent, except where required by law.

15. Data protection

Each party will comply with its obligations under the UK General Data Protection Regulation and the Data Protection Act 2018. Our processing of personal information in connection with the Services is described in our Privacy Policy.

Where we process personal data on your behalf as a processor — for example in providing an optional sustainability report or handling attendee-related information you supply to us — we will do so only on your documented instructions, and we will enter into a data processing agreement with you if either party requests one.

16. Our liability

16.1 Liability we do not exclude

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979 or sections 9 to 11 of the Consumer Rights Act 2015, or for any other liability that cannot lawfully be limited or excluded.

16.2 Business customers

Subject to Clause 16.1, if you are a business customer:

we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of business, loss of anticipated savings, loss of or damage to goodwill or reputation, loss of contract, business interruption, cancellation or curtailment of an event, or any indirect or consequential loss; and
our total liability in connection with a contract will not exceed the total amount paid or payable by you under that contract.

16.3 Consumers

Subject to Clause 16.1, if you are a Consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, or for any loss or damage arising from your use of the Products for a business purpose.

16.4 Reliance

We give no warranty that our Products will prevent every attempt to access a device, prevent recording or leaks, or achieve any particular outcome at your event. Clause 5.2 applies. Content on the Services, including guidance on setup, logistics and stock levels, is provided in good faith for general information; you remain responsible for decisions you take about your own event.

17. Sustainability claims

We operate with carbon-neutral accountability for our orders, working with a verified carbon offset partner, and can provide a certificate and an optional sustainability report for completed orders. These are provided for your information and reporting purposes and are based on data and methodologies supplied by our offset partner. We do not warrant that they will satisfy the requirements of any particular reporting framework, scheme or auditor. Our approach is set out in our Environmental Policy.

18. Complaints

If something has gone wrong, please tell us at hello@lockabl.uk. We treat every complaint as an opportunity to improve, in line with our Quality Policy. We will acknowledge your complaint promptly, investigate it, and tell you the outcome.

19. General

Entire agreement. These Terms, together with the applicable Quote and any order confirmation, form the entire agreement between us in relation to your Order and supersede any previous agreement, promise, assurance or representation relating to it. Where a signed Rental Agreement is in place, that agreement prevails as set out in Clause 7.1. Nothing in this clause limits liability for fraudulent misrepresentation.

Business customers' terms. Any terms or conditions that you seek to impose or incorporate, including purchase order terms, do not form part of the contract unless we have expressly agreed them in writing.

Assignment. You may not assign or transfer your rights or obligations without our written consent. We may assign or transfer ours to a member of our group or to a purchaser of our business, and will tell you if we do.

Third party rights. A person who is not a party to a contract under these Terms has no right to enforce it.

Variation. We may amend these Terms from time to time, including to reflect changes in our practices, our products or the law. The version in force at the time you place an Order applies to that Order. We will post the amended Terms on the Services and update the "Last updated" date.

Severance. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue in force.

Waiver. A delay or failure by either party to enforce a right under these Terms is not a waiver of that right.

Notices. Notices to us should be sent to hello@lockabl.uk or to our registered office. Notices to you will be sent to the email or postal address given in your Order.

Governing law and jurisdiction. These Terms and any contract formed under them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with them. If you are a Consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

20. Contact

Lockabl Ltd 66 Paul Street, London, EC2A 4NA, United Kingdom hello@lockabl.uk · https://lockabl.uk